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Service Definition

4th Platform Desktop Complete

4th Platform Desktop Complete supplements the 4th Platform Cloud Complete service to provide a comprehensive desktop support service for the Microsoft operating system and application environment. With 4th Platform Cloud Complete, Customers know that they can contact the 4th Platform Helpdesk with any PC or device related issue.

In addition to the cover provided by 4th Platform Cloud Complete, 4th Platform Desktop Complete gives users the following:

  • Telephone and remote support
  • Microsoft Windows operating systems support in combination with the Microsoft Support Lifecycle
  • Microsoft application support defined as the Microsoft Office suite including Microsoft Visio
  • Printing troubleshooting and support
  • General remote network troubleshooting

What is not included in the 4th Platform Desktop Complete service (although can be provided as an additional service):

  • Specialist application support
  • Third party service support
  • Onsite support

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