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Service Definition

4th Platform Server Complete

To supplement the 4th Platform Desktop Complete support service for the Microsoft Windows Server infrastructure, 4th Platform Server Complete provides the ultimate support experience for the network. This service provides for a range of features to give customers a complete peace of mind.

This service is designed around and focuses on the Microsoft server platform in combination with the Microsoft Support Lifecycle.

Included in the 4th Platform Server Complete service:

  • Server checks
  • Creation of new users and user maintenance
  • Server patching and general updates
  • Remote and telephone support
  • General support and troubleshooting
  • Managed server backup service of up to 10GB of 4th Platform Cloud Backup per user per month (additional data available at the prevailing rate, excluding VAT).

What is not included in the 4th Platform Server Complete service (although can be provided as an additional service):

  • Specialist application support
  • Third party service support
  • Onsite support

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