For Customers with on premises servers, 4th Platform Server Support provides a comprehensive service. Remote and telephone server support along with server checks are provided to give customers complete peace of mind.
Included in the 4th Platform Server Support service:
- Telephone and remote server support
- Server checks
- Creation of new users and user maintenance
- Server patching and general updates
- General support and troubleshooting
The following is not included in the 4th Platform Server Support service (although can be provided as an additional service):
- Specialist application support
- Third party service support
- Disaster recovery
- Server backups
- Onsite support
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