Hosted telephony for businesses with inbound call requirements. Easily manage, monitor and control call centres from anywhere
If dealing with inbound calls is important to your business, then 4th Platform Call Centre is for you. Suitable for the smallest to the largest call centre, it’s a cloud-based service with an extensive range of inbound call centre capabilities that can be managed from an easy-to-use web portal. It is an add-on to our 4th Platform hosted telephony platform and enables your business to easily manage call centre environments, boost productivity of agents and improve the overall efficiency as well as helping to deliver a first rate service.
4th Platform Call Centre is simple to set up and configure through our easy-to-use admin interface web portal and includes many day-to-day business features.
You can easily set up how incoming calls are distributed and allocate agents to certain types of calls.
Set up recorded messages to inform callers of wait times and queue position using real-time data.
Determine which agents are monitored by which supervisors in order to ensure availability in the event a call needs to be escalated.
When agents are unavailable to take calls, such as lunch breaks or in training, a code can be selected to specify their non-availability. This allows for more accurate reporting, while giving more of an insight into the agent’s behaviour through the working day.