Do you have control of your MS365 data? Do you have access to the items you need? The typical knee jerk reaction is “Of course I do” or “Microsoft takes care of it all” but are you 100% sure this is the case?

There is a huge misunderstanding with Companies believing that Microsoft provides data back- up and recovery of this business-critical data?

Microsoft do provide a backup, but only for the SaaS service itself…the servers and the applications.
Here’s what they say:

Microsoft Services Agreement - Section 6. B.

“We strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages and Microsoft is not liable for any disruption or loss you may suffer as a result. In the event of an outage, you may not be able to retrieve Your Content or Data that you’ve stored. We recommend that you regularly backup Your Content and Data that you store on the Services or store using Third-Party Apps and Services.”

You the end users of MS365 are responsible for the backup and recovery of the critical business data that resides within the applications, Principal Protect ensures complete peace of mind that your data is safe.

Ultimately you need to ensure that you have access to, and control over, your Exchange Online, SharePoint Online, Teams, and OneDrive Online should there be a significant data loss due to events such as:
Human Error, Programmatic Errors, Malicious insiders, External Hackers, Viruses and Malware
Kyocera is that solution that will back up the Critical Business Data that Microsoft themselves openly state that you should look to another third Party to provide backup and Recovery.

Principal can offer the third party back-up and recovery service and we offer a free review of your backup and recovery set up.

So, a third party can help?

Typical Questions and Answers.

Q. “We have a robust Backup strategy already why can’t I use that?”
A. You are consuming MS365 as a SaaS, (Software as a Service), you are buying into the use of this on a monthly consumption model, you don’t own the software or the infrastructure it sits on, you just have a Licence or Tenancy to allow you to use it, it is only then possible with very specific tools and licensing for you to be able to use a native backup solution for this SaaS service, hence the need for a separate Third Party solution.

Q. “Why is a third party solution any different?”
A. A third party could use a Cloud to Cloud Backup and Recovery solution, which allows them to back-up the data that sits within the personal MS365 tenancy environment, and then replicate that to a separate purpose built Data Centre within the UK, which is solely dedicated to backup and recovery solutions. Once your data is securely held within our Data Centre, they then have the ability to monitor, backup regularly, retain and recover the Critical Data in a Disaster Recovery scenario. Your data can be stored from 1 year to infinite retention periods, to meet any Regulation or Governance that dictates a specific retention period.
You will know where your data sits, and you know you can recover it within a known period of time, or from a specific point in time RTO and RPO.

Q. “What is RTO and RPO?”
A. RTO or Recovery Time Objective refers to how much time an application can be down without causing significant damage to the business or the duration of time between loss and recovery of the critical data that resides on those Applications. RPO or Recovery point objectives refer to your company’s loss tolerance: the amount of data that can be lost before significant harm to the business occurs. The objective is expressed as a time measurement from the loss event or disaster to the most recent preceding backup.
Despite their similarities, RPO and RTO serve different purposes. RTO is concerned with applica-tions and systems.
RPO is concerned with the amount of data that is lost following a failure event. Losing hundreds of thousands of £’s in customer transactions as an example is far more than mere annoyance. It is catastrophic. RPO I believe will be more relevant to the Kyocera Protect user.

Put all the questions into this one example.

Imagine your customers CEO, working from home like all of us are.
He shares the company’s annual business strategy plan on Teams with his Service Leadership Team. Then through human error. Someone deletes a critical section of a report.

“It’s Ok” the CEO says, “We can just contact Microsoft and they will have a backup.”

Unfortunately for your business, Microsoft takes a shared responsibility view. They are responsible for the uptime and availability of Teams and the MS suite. But it’s still down to the business to back up the data.

The CEO is fuming.

Everyone has to now rally round to re-create the missing information, the business is left waiting.

Imagine an alternative scenario.

The minute the document goes missing, your customers IT team call us, speak to an expert in the UK even though it’s 5.30pm on a Friday evening. In an instant we can revert back to the latest backup and we restore in seconds the full report.
The CEO is Happy. Everyone enjoys the weekend and the business can enjoy the new strategy, on time.