Research conducted by Zen Internet shows that 72% of businesses are reliant on traditional telephony, more so in large enterprises. Yet the research also found that a third of SMEs were unaware of the future switch-off, with 17% of large businesses still in the dark.
Integrated Services Digital Network (ISDN) is a digital platform that came into use in the 1980s to deliver what was, at the time, a vastly improved service capable of transmitting not only voice, but video and other data too.
A lot has changed since the 1980s, and the technology is not capable of delivering the volume or quality of voice data needed in our increasingly digital world. Voice calls in the future will be made over the internet, often known as VoIP, making use of newer technologies such as fibre optic connectivity.
The closure puts on notice everything from your home landline to the office phone system, from burglar alarms to traffic lights. They’ll all need to be migrated to digital technology within the next few years or they’ll stop working.
By far the most critical pieces of infrastructure to go are the phone lines. By 2025, every phone line in the country will be IP-based. That means the landline phone plugged into the wall will be redundant by 2025.
If you are one of the organisations still on PSTN / ISDN infrastructure then you might be reading this and wondering what to do next? Well, you aren’t alone, and there are plenty of solutions available for you capable of matching your required functionality.
But before you start the switch, you need to conduct a thorough audit of your existing technology deployment, connectivity, and everything else relating to your communications ecosystem. When critical customer communications are involved, you can’t afford to make mistakes since any downtime can cost your business thousands in lost revenue or repairs.