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The Business Big 5! Your guide

What’s the business big 5 you ask?

The Business Big 5 Toolkit

Every business requires many must have’s to trade, comply and keep itself safe in the digital world. 4th Platform are experts in supporting every business small and large and making sure solutions are bespoke to fit the needs and wants.

4th Platform has a vast portfolio of products and services to match your business requirements, but we looked to simplify the 5 main products and services that lay the essential foundations for your business.

The big 5!

  • Security
  • Unified Communications, hosted telephony
  • Back-up and recovery
  • Cloud Solutions
  • ProACTive™ Support

Security

Today's businesses face great challenges in protecting themselves and their data, and living in a world where users access corporate data from anywhere with any device, while that device is also used to access any number of applications and data sources.

This increases the potential for corporate data to be lost, or stored in non-company sanctioned locations.  At the same time, the reliance on the Internet increases the reach of cyber-terrorists and criminal’s intent on disrupting data, holding companies to ransom or stealing money.  The advent of the EU General Data Protection Regulation (GDPR) imposes severe financial penalties on organisations that fail to take appropriate measures to counter the threats, making the need to meet these challenges of paramount Importance to all companies.

  • Protecting your data
  • Defending your network
  • Securing your work devices
  • Safeguarding your business users

 

Unified Communications, hosted telephony

4th Platform provide industry-leading hosted telephony powered by Gamma that enables you to manage your telephony without the need for equipment on your premises.

Hosted in the cloud, the solution is paid for on a monthly basis with no capital outlay and is managed through a web portal, so there is no need for you to maintain and upgrade an on-site PBX.

Benefits:

  • No capital outlay
  • Free calls
  • Free upgrades and no hardware to maintain
  • Feature Rich
  • Built in Disaster Recovery and Business Continuity to keep you working in a crisis
  • Great voice quality – with dedicated connections
  • Easy to use Unified Communications Portal

 

Back-up and recovery

Top 10 reasons you need it

The 4th Platform service securely protects

  • Data Loss Prevention

We’ve all heard about or experienced a tragic loss of data. The main reason for data backup is to save important files if a system crash or hard drive failure occurs.

  • Operation Plan B

There should be additional data backups if the original backups result in data corruption or hard drive failure. This option is best done via the cloud or offsite storage. Additional backups are necessary if natural or man-made disasters occur. Storms and warfare can lead to the destruction of servers and computers due to fires and floods. Luckily, we are in the age of cloud technology, where backup your data has become easier and more secure than ever before.

  • Tax Reporting and Audits

Tax authorities are notorious for audits. Laws differ among countries, but it is important for companies to save financial and accounting data for tax reporting purposes. With data backup, companies can save face during audits.

  • Client Relationship

Saved information improves client relationship management, which leads to increased marketing and sales. Additionally, saved client information builds trust and value of a company.

  • Investor Relations

Per investor relations, data backup reduces the tedious time to compile annual reports to shareholders. Saved information symbolizes a company's due diligence and organization. Without data backup, shareholders cannot make informed decisions or determine a company's value.

  • Archiving

Backed up information streamlines the development of archives. With digital information, company history is in the making.

  • Competitive Gain

Saved company data can be a competitive advantage because there are many businesses that fail to data backup important information.

  • Improved Productivity

With existing backed up files, companies improve productivity by reducing wasted time. Archived files lead to comparative studies of the past and present to devise a more effective plan.

  • No Wasted Time

Data backup reduces ‘wasted time’ by preventing repetitions. Thus, employees do not have to rewrite reports.

  • Peace of Mind

Regular data backups lead to peace of mind. In the event, a cybercrime, system crashes or disasters occur, there is a backup ready to go to restart a company's archive. It is never too late to start saving important company data. In the end, data backup is necessary to save the business from losing investors and customers and closing down.

reliably, and efficiently protects your organisation’s critical data, directly over the Internet so you don’t incur additional expenses. Automatically back up desktop, laptop, and server data from across your organisation and use a web browser to configure your desired backup policies and monitor your backups. Our cloud-based backup and recovery subscription service de-duplicates, compresses, encrypts, and then transmits the data to one of our top-tier data centres, managed by EVault experts who are available 24/7/365. You know that your data is protected by industry experts, according to the highest standards of security and reliability. And, recovery is at your fingertips whenever you need it.

Benefits:

  • Secure, reliable data protection
  • Easy deployment and management
  • Consolidation of applications and business data across complex environments
  • Ensured compliance with data protection policies and regulations
  • Optimised performance with advanced compression and data deduplications
  • Extensible subscription services to meet your recovery time objectives
  • World-class customer support

 

Cloud Solutions

A hassle free and agile solution

Why try to predict your IT requirements and be restricted by your budget? Take away the need for new purchase requirements – new servers, additional software licenses, new network equipment or predicting your datacentre storage requirements – 4th Platform can provide all your infrastructure requirements as a service and bill you accordingly.

At 4th Platform we use the best cloud data centres with today’s cutting-edge technology. Not only that, the datacentre provides extremely high degree of resilience, performance improvements and agility and our applied expertise provides a simple and easy to use service.

Our Infrastructure as a Service (IaaS) provides a flexible and scalable solution that can be totally bespoke for your business.

Key Benefits

  • Reduce capital costs

No need to worry about hardware or support costs.

  • Agility and speed

Changes can be made automatically, such as adding memory.

  • Productivity

Removes time consuming IT management chores.

  • Performance

Data centres are regularly upgraded to latest hardware.

  • Reliability

Makes data back-up, disaster recovery and business continuity easier and less expensive.

ProACTive™ Support

4th Platform offers a seamless multi-level support service, with the centralised UK ProACTive™ Centre.

What’s included in the ProACTive™ service?

Initially all calls are triaged by our 1st line support team. Remote support is explored by a series of simple fault finding questions. If this is not possible or the issue remains unresolved, the call is escalated to a 2nd line Technician for further investigation. Should the problem not be resolved via remote methods, a field visit can be arranged. All 4th Platform support staff are fully accredited and certified to service all systems and products within the 4th Platform portfolio. Only fully qualified technicians attend customer sites.

4th Platform ProACTive™ support is powered by ConnectWise.

  • Automation

Server, Desktop and infrastructure management can be streamlined with tasks being scheduled to be completed out of hours or when systems and services fail. Business critical systems can be monitored and brought back online automatically should failures occur out of hours.

  • Discovery

A network probe is used to discover all endpoints on the network providing accurate and up to date information back to 4th Platform on what is installed and running on your network allowing us to manage your account efficiently.

  • Monitoring

Real-time monitoring of your systems and direct integration into our Service Desk ticketing system allows us to see when systems go offline and will respond before you may even know about the issue.

  • Patch Management

Patch management is critical to the safety of your systems ensuring they are protected from all known cyber attacks. 4th Platform are able to patch multiple machines simultaneously and secure more endpoints automatically. 4th Platform can take the hassle and stress of patch schedules and weekend working away from you.

The benefits of the ProACTive™ Support:

 

  • Total Control

The ProACTive™ centre operators have total control of the calls coming into the system and are able to make on the spot decisions about call allocations and priorities.

  • Performance targets

Live performance of all calls are monitored and displayed including performance against the company’s key performance targets.

  • Tracking

The ProACTive™ service tracks the call from the 'logging on' to the 'closing down' of the call.

  • Interaction

Tickets can be raised via email or an interactive agent installed on your system.

  • Customer Satisfaction

97% of customers said 4th Platform met or exceeded their expectations.

Talk to our experts and optimise your IT and security setup today

4th Platform can help you with bespoke IT requirements, call us on 0333 240 8139

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