4th Platform will install a tailor-made Hosted Contact Centre and or associated CRM solution, so your business can increase customer service levels by streamlining and better managing resources. The 4th Platform service delivers the optimum solution blending a complete set of omni-channel features such as Voice, email, SMS, Web Chat and many more.
Perfect for homeworkers or staff on the move that need to work productively whilst out of the office thus making flexible working a reality.
Hosted Contact Centre already has a host of great features and provides a business route towards true unified communications. You get new features, upgrades and optional integrations with third-party applications as soon as they are developed and released.
Save money and improve interoperability between your mobiles and your fixed telephones with extremely competitive on-net rates via our partners’ business grade network.
We provide everything from handsets to core network access, onsite installation, training and user guides, saving you time and hassle.
Connect multiple sites easily and cost-effectively with one system. Transfer calls to different locations seamlessly, integrate with your company CRM and corporate directory and implement call schedules in minutes.
Hosted Contact Centre offers your business a reliable phone system that can scale easily as you grow. We provide full support including training, number porting, provisioning and 24/7 UK-based assistance giving you complete peace of mind.
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